Prohibited and Restricted Goods Policy

Version 2026-11-11. Effective from 11 November 2026.

This policy applies to all sellers, products, services and listings on SoftStore. A listing may be suspended and returned to moderation while its source, authorization and fulfillment method are reviewed.

Prohibited

• stolen, compromised, shared, ready-made, private or regional accounts and any transfer of login credentials, passwords, tokens, OTP or recovery codes;
• malware, phishing, spam, fake engagement, cheats, gambling, adult content, illegal drugs, weapons and sanctions-evasion services;
• virtual payment cards, USDT-denominated cards, cash-equivalent or cash-out products and unlicensed financial services;
• goods or services that infringe intellectual-property rights, platform terms or applicable law.

Restricted — prior written approval required

• gift cards, vouchers, wallet and service top-ups, game currency and high-value digital codes;
• AI subscriptions, team invitations, VPN/proxy, social-media services and foreign-region products;
• Telegram Stars and other platform-specific value products;
• any category requested by SoftStore, its bank or payment provider for enhanced review.

Seller evidence

Before approval, SoftStore may request KYC/KYB documents, supplier invoices, reseller or brand authorization, source-of-goods records, activation and refund rules, region restrictions and proof that fulfillment does not require the buyer to disclose passwords, OTP or recovery codes.

Enforcement

SoftStore may return a listing to moderation, suspend fulfillment, hold payouts, request additional evidence or block a seller where risk, fraud, chargeback or policy concerns exist. Evidence is retained for the period required by law and risk controls.

Questions and evidence can be submitted through the support form.